Secret Service

Secret Service

Secret ServiceSecret Service

Hidden Systems That Deliver Unforgettable Customer Service

by John R. DiJulius III

Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way.

All organizations have clients, yet what number of them convey extraordinarily great client benefit? Mystery Service uncovers the concealed frameworks of the couple of outstanding organizations that do: what moves they make off camera to reliably outperform client desires. These associations receive the rewards of more noteworthy client dependability, exponentially extended referral systems, bring down worker turnover, and more grounded primary concern comes about.

By evaluating and inspecting each period of the “Client Experience Cycle,” Secret Service uncovers sharp, down to earth thoughts that can be changed into repeatable accepted procedures in any association and at each level. Pressed with illustrations relevant to an extensive variety of ventures, this book gives useful, sensible approaches to:

Transform client dissensions into positive encounters

Utilize advertising to run further with existing clients

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Increment client and worker maintenance, and transform tasteless client benefit into genuinely significant client encounters

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