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What's the Secret?What’s the Secret?

To Providing a World-Class Customer Experience

by John R. DiJulius

What’s the Secret? gives you an inside take a gander at the world-class client benefit methodologies of some of today’s best organizations. You’ll figure out how organizations like Disney, Nordstrom, and The Ritz-Carlton get 50,000 workers to convey world-class client benefit on a reliable premise and how your organization can as well. Stuffed with insider information and an abundance of demonstrated accepted procedures, creator John DiJulius will demonstrate to you how your organization can copy the world’s best client specialist co-ops.

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